Ottimo places high emphasis on excellence in customer service. We strongly believe that developing a brand name and enhancing our reputation in the property services industry can only be achieved by providing an excellent service to all our clients.
Our customer service strategy includes the following;
Proactive: Seeking new ways in making us more proactive and client focused
Service Level: Setting service level agreements
Strategy: Measuring and monitoring the clients experience to support improvements in line with our customer service strategy
Investment: Investing in the training and development of our staff
Availablity: Making sure that we are always available to respond to our customers
Proven Dependable Expertise
Ottimo property Services are an independent support services provider dedicated to quality and focused on the needs of our clients.
We pride ourselves on being able to deliver straight forward and comprehensive property service solutions for developments of any size and complexity.
Our innovative approach to customer care has led to outstanding growth in recent years creating a fast growing client base within the public and commercial sector with numerous support services contracts being awarded throughout the UK Many involving complex multi-site operations that demand efficient scheduling and logistics.
As an established reputable company with proven and dependable expertise, Ottimo has a breadth of skills that cover every aspect of the support services industry and enable it to meet the requirements of any contract fully with its own in-house multi-skilled team.
At Ottimo Property services we are passionate about the environment, and we take our responsibilities very seriously.
We understand that our actions today could have a detrimental impact for tomorrow’s generation. We believe that managing environmental issues should involve everybody, as well as recognising our operations have an impact on the environment. We are committed to continuous improvements in our environmental performance, specifically the reduction of carbon emissions as a result of carrying out our daily business.